Real-time component health, 90-day uptime, active incidents, and planned maintenance. Bookmark this page. When something feels off, this is where to check first.
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We monitor each component on its own. A degraded sub-system won't always affect every customer, so check the incident notes to see who's touched.
No incidents reported.
Hitting a problem that isn't listed here? Email [email protected] with your hospital name and what you're seeing.
No maintenance windows scheduled in the next 14 days.
We announce maintenance at least 7 days ahead on this page and by email to your hospital's nominated technical contact.
The last 90 days. Customers can ask us for the full history, with root-cause writeups.
No incidents in the last 90 days.
External synthetic monitoring (UptimeRobot) checks the public marketing site and one tenant portal every 60 seconds from three regions. Internal alerting (Prometheus + Sentry) watches error rates, p95 latency, queue depth, and database health. A P1 alert wakes the on-call engineer within 5 minutes.
Want the full operational model? The SLA covers tiers, RPO / RTO commitments, the response-time matrix by severity, and service-credit remedies. For support channels and escalation paths, see how support works.
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